Evaluation of the level of provision of public services in the city of Huánuco - 2018

Abstract

This 2018 research is an extension of a project started in 2017, more ambitious, having covered eleven institutions in the city of Huánuco in relation to the provision of institutional public services, in addition to having extended that coverage to home services and extra-home services. , which were evaluated in homes and at the point of consumption, as occurred in the case of urban transport. The 2017 research evaluated the level of service at the Hermilio Valdizán National University, contextualized in the name of that year, "Year of Good Service to the Citizen". The general problem raised has been: What is the valuation of the main public services that are provided in the city of Huánuco?; This investigation is related to the level of service and there have been three categories of service investigated: those provided by public institutions, called eventual services; home services such as drinking water and electricity; and extra-home services such as serenade, garbage collection and urban transport. The results are presented according to the specific objectives, the level of service of public institutions, the level of service of home and extra-home services; As relevant conclusions, it is noted that there are two public institutions that stand out for their good performance in terms of the services they provide, with service levels between 77% and 80%, as well as the two with the worst performance reporting levels between 51% and 53%, and that among five home and extra-home services, four of them barely reach between 38% and 51% of service level, which according to the results assessment scale are perceived as regular and in critical condition. The report concludes by presenting the service gaps in relation to a desired state of 100% and based on them, the pertinent recommendations.